Career Details
Client Services Associate
- Job Type: Full-Time
- Location: Galesburg, IL
- Date Posted: 9/1/2023
- Apply By: 10/13/2023
Job Description:
General accountabilities of position:
- Reviewing reports for accuracy; processing and balancing various transactions
- Verification and check-back of work performed by others; completing maintenance, research, disputes, etc.
- Assists with the majority of incoming customer calls – providing customers with exceptional customer service, as well as answers and solutions to their questions and financial needs.
- Resource for internal customers – providing support and answers to employees as they assist their external customers.
- Process returned mail.
- Provides support for the Banks debit card program and eBanking programs, including consumer and business online banking, mobile banking, and Digital Wallet.
- Provides support for the Bank’s overdraft program administrator.
- Process wires ensuring that all of the information on the wire form is accurate and the required documentation is gathered.
- Communicates with the department managers and appropriate staff personnel to bring awareness to any concerns, trends, customer issues, etc. that need to be discussed, researched and explored.
ELIGIBILITY FACTORS:
- Must have exceptional oral, written, and interpersonal communication skills
- Ability to apply common sense to carry out instructions, understand procedures, write correspondence, and speak clearly to customers and employees.
- Ability to multi-task and prioritize completion of tasks, so deadlines are met.
- Possess a working knowledge of Microsoft Word and Excel.
- In addition must be self- motivated, a good problem solver and detail oriented.
EDUCATION:
- Associate’s degree (AA) or equivalent from a two-year college or technical school; or two or more years of related experience and/or training; or the equivalent combination of education and experience preferred.
Apply by mail or in person at:
P.O. Box 1208/21 E. Main St.
Galesburg, IL 61402-1208
or via email at: employment@thefmbank.com
(Emails are not a secure form of communication so please do not send any confidential information).