Career Details
Teller Supervisor
- Job Type: Full-Time
- Location: Galesburg, IL
- Date Posted: 9/3/2021
- Apply By: 09/30/2021
Job Description:
Primary Duties:
Assists in the administration of the Teller area as delegated by the Teller Manager. Prepares reports, schedules, cash items, and audits. Serves as trainer for new tellers and provides on-going training. Provides the on-site leadership for enhancing a positive teamwork environment and is responsible for focusing our tellers’ activities on Teller Manager directives and bank goals. Performs regular teller duties in conjunction with supervisory responsibilities.
Key Accountabilities:
- As assigned by Teller Manager, coordinates the activities of the teller area by scheduling staff, assigning work, answering questions, resolving problems, assisting with complex transactions and sensitive client problems, and administering and explaining policies and procedures.
- Provides insight to Teller Manager concerning teller performance.
- Assures all tellers balance accurately and in a timely manner at the close of business day; assures all monies are secured according to established security procedures; assures all teller work is scanned and submitted in a timely manner.
- Assists with training for new tellers.
- Responsible for regulatory compliance.
- Represents the bank to the client in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
- Recognizes and reacts to cross-selling opportunities; participates in bank campaigns; responsible for achieving individual referral goals as well as branch goals; coaches employees when needed.
- Receives checks and cash for deposit in savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability and enters transactions into bank records via core processing system.
- Cashes checks and pays money from savings and checking accounts upon verification of signatures and client account balances. Inspects all items to determine negotiability. Processes commercial depository bags and completes coin orders as needed.
- Provides information on a variety of accounts.
- Receives payments for mortgage, installment and other loans.
- Provides customer service in safe deposit box area.
- Assists with maintenance and balancing of ATM machines.
- Sells cashier’s checks, money orders, travel cards, gift cards, etc.
- Receives county tax payments.
- Performs other related duties as assigned.
REQUIREMENTS:
Prefer minimum of 3-5 years of teller experience; previous management/leadership experience a plus. Exceptional customer service, communication and leadership skills; attention to detail and ability to multi-task; excellent organization skills; excellent knowledge of bank products; flexible and adaptable to a changing environment; ability to work in a fast-paced team environment.
Why Choose F&M Bank?
- Largest Bank Employer in Knox County
- Competitive Salaries
- Paid Vacations
- Medical/Dental Insurance*
- 401(k) Plan
- Advancement Opportunities
- Many Other Benefits
*Applies to full-time employees only
Apply by mail or in person at:
P.O. Box 1208/21 E. Main St.
Galesburg, IL 61402-1208
or via email at: employment@thefmbank.com
(Emails are not a secure form of communication so please do not send any confidential information).