Call us! (309) 343-7141

FAQs

General FAQs

How can I find out if a check has cleared, what my balance is or amount of my Direct Deposit?

A: Within your Online Banking account, by clicking on each account name on the Account Access screen, the transaction history for the selected account will pop up and then each transaction, whether pending or posted, will show. The current balance as well as the available balance can be found on the Account Access screen.You may also call our Bank By Phone system at 1-309-341-BANK (2265).

How can I transfer between two accounts?

A: We have a funds transfer option located under the Account Transfer tab in your Online Banking account. On your Account Access screen, there is also a quick transfer option located at the bottom. You may also transfer funds through our Bank By Phone system at (309)341-BANK (2265).

How do I place a stop payment on an item?

A: To place a stop payment, please contact the Bank at (309)343-7141.

How can I set up an automatic loan payment or transfer?

A: Automatic loan payment or transfers may be set up in your Online Banking account. To do this, click on the Account Transfer tab, select Scheduled Transfers, fill out the appropriate boxes and click Save Transfer. One time loan payments or transfers can be done by selecting Account Transfer. You may also contact the Bank at (309)343-7141 to request an automatic loan payment or transfer.

Can I receive my bank statement electronically?

A: Yes! By clicking on the User Options tab then selecting Online Statement Options, you can request electronic statements. Enter the email address that should receive the statement notifications, and then click Submit. Please note that you may receive one additional paper statement after enrolling in electronic statements.

What does it take to open a checking or savings account?

A: In order to open an account with us, we require a valid photo ID with current address and social security number presented at account opening.

How do I reorder checks?

A: Feel free to stop in or give us a call to reorder checks. You may also reorder checks by Clicking Here.  Additionally, you can reorder checks within Online Banking. To do this, click on Check Reorder under the Account Access tab.

Do you offer FREE checking?

A: Yes, at a time when large financial institutions are eliminating free checking, F&M continues our philosophy that places customer needs and services above everything else.

What is FREE checking?

Free checking is still free at F&M. No hidden charges. No debit card fee. No minimum balance. Free Online Banking. No ATM surcharge at thousands of participating ATMs in the Shazam Privilege Status Network.To find out additional account information please visit our listing of checking accounts under the Personal tab on the homepage.

What should I do if I notice an electronic item error on my statement?

Come into one of our conveniently located offices and see a Personal Banker, telephone us at 309-343-7141 or write us at F&M Bank, PO Box 1208, Galesburg, IL 61402-1208 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error.

We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error; so that you will have the use of the money during the time it takes us to complete our investigation.
Why do you need me to verify my contact information when the bank says they will never ask for my personal information?
In order to verify with whom we are speaking, we may ask you certain personal information.

What should I do if I made a deposit, but it is not showing available in my account balance?

A: Deposits made at the teller window will not show until the next business day. Saturday, Sunday and Federal Holidays are not business days in banking, even though we may be open for business. If you feel that there is an error or discrepancy on your account, please contact the Bank at (309)343-7141 as soon as possible.

What is the difference between current balance and available balance?

A: Your current balance is everything that has posted through the end of the last business day. The available balance is your current balance minus any debits and plus and credits coming through on this business day. This available balance could change through-out the day.


ONLINE FAQs

How can I sign up for Online Banking?

A: For personal accounts or small business accounts, you may enroll online from our home page by clicking on the Sign-up link in the Online Banking box. You may also come into one of our conveniently located offices and see a Personal Banker.
I have to enter in my security questions every time I log in to Online Banking even though I have selected to skip this step when logging in.  How do I make it stop?
The most likely explanations for having to repeatedly answer your questions each time you log in are:
You may need to adjust your browser settings (Need to load settings here!!! PDF files for each browser)
You are logging in from a different browser or PC than you used previously.
Your internet browser cleared your internet history, cookies and temporary folders during periodic maintenance.

How often can I change my password?

A: You can change your password as often as you like. This can be accomplished under the User Options tab, then click Change Password.

What if I am travelling and need to login to my accounts?

A: You can log into Online Banking anywhere there is Internet access, however you will be asked to answer your security questions. When asked if you would like to skip the security questions when logging in from this computer, be sure to select No, since this is a public computer.

Can I receive my bank statement electronically?

Yes! By clicking on the User Options tab then selecting Online Statement Options, you can request electronic statements. Enter the email address that should receive the statement notifications, and then click Submit. Please note that you may receive one additional paper statement. Statements can be printed and/or saved to a disk. Statements are PDF files and then you will need Adobe Acrobat to read them. The link to Adobe’s web site to get this free reader is on our Statement page in Online Banking.

How long is transaction history available?

A: Once you are enrolled in Online Banking, transaction history displays up the current statement and last statement. Transaction history will continue to build for 12 months.

Can I see images of my checks online?

A: Check images can be viewed for Current Statement and Last Statement transactions only. Once the next statement cuts, check images prior to your last statement cycle will no longer be available online. Images may be requested by contacting the Bank at (309)343-7141.If a check is converted to an electronic transaction by the merchant, you may not be able to retrieve an image of the check; however, the merchant’s name will appear on your statement along with the check number and amount.

How long are online statements available?

A: Each time a statement is generated, it adds to the available statements until there are 18 months available. Once you have 18 months, it starts a rolling 18 months. As each new statement generates, the oldest statement on Online Banking will fall off.

What internet browsers are supported?

A: The following browsers have been tested and determined to provide required functionality for Online Banking. These browsers may show minor behavioral or cosmetic differences for Online Banking, but generally support Online Banking features and functionality. It is always recommended to use the latest browser version available from the provider.

How do I Transfer Funds between Accounts?

We have a funds transfer option located under the Account Transfer tab in your Online Banking account. On your Account Access screen, there is also a quick transfer option located at the bottom. This same transfer function is also used to make loan payments.

How Do I Export Transaction History Into My Personal Finance Management Software?

To export a file:
1.    Click the Export menu option, the Account Export screen appears.
2.    Choose the appropriate account from the source account drop-down menu.
3.    Select the Transaction Type to download or leave the default All Transactions to view your entire account history.
4.    Enter the date range for the data to be downloaded.
5.    Choose the data export format from the Export Format drop-down menu.
6.    Click Download Data or Update PFM. A dialog box appears prompting you to save the file, or open the file.
7.    Click Save File, and then click OK.  Enter a directory and filename where the system will save the downloaded file. If you are using a Mac the file is automatically downloaded to the download directory specified as your preferred directory with a filename of Quicken.qif.
8.    Click Save.  The transaction data will be downloaded to the directory specified.

When using the Bill Payment option, how is the transaction completed?

Once the payee is added and the payment is requested, the system will tell you the earliest date the payment will be delivered to the payee. If the payee accepts electronic payments, an electronic transaction will occur. If not, the Bill Pay system will draft a check on your account. If the payment is electronic, it will come out of the account the date payment is requested. If a paper check is drafted, the money will not come out of the account until the check is cashed by the payee.

What should I do if I can not remember my password?

A: You can reset your password by using the Forgot Password function in the Online Banking Login box. You may also contact the Bank at (309)343-7141.

What should I do if I am locked out of my Online Banking account?

A: You can unlock your Online Banking account by using the Forgot Password function in the Online Banking Login box. You may also contact the Bank at (309)343-7141.

What should I do if I made a deposit, but it is not showing in Online Banking?

A: Deposits made at the teller window will not show in your Online Banking until the next business day. Saturday, Sunday and Federal Holidays are not business days in banking, even though we may be open for business. If you feel that there is an error or discrepancy on your account, please contact the Bank at (309)343-7141 as soon as possible.

What is the difference between current balance and available balance?

  A: Your current balance is everything that has posted through the end of the last business day. The available balance is any debits or credits coming through on this business day. This available balance could change through-out the day.


DEBIT CARD FAQs

Can I get a debit card and what are the charges?

A: Yes, all of our checking account holders in good standing can receive a debit card. There is no monthly or transaction charges for a debit card.

How long does it take to get a debit card?

A:
Once your debit card order is processed, you should receive your card and PIN by mail within 14 days. Please note, the card comes in a plain white envelope and the PIN comes separately, within a day or two following the arrival of your card.

How do I activate my card?

A: To activate the card, you must use your PIN in a PIN based transaction. This can be done at an ATM, with a balance inquiry or a transaction, or by using your card at a store and entering your PIN.

How do I change my pin number on my card?

The PIN mailer will have a phone number to call to change your PIN. If you do not receive your PIN in the mail, please contact the Bank at (309)343-7141. The PIN comes separately, within a day or two following the arrival of your card.

What is a foreign ATM fee?

A: A foreign ATM transaction is done at a non-F&M Bank ATM. This fee is charged to your account at the end of your statement cycle. This fee varies, and may be waived for certain account types. Please contact the Bank at (309)343-7141 to find out if your account is assessed this fee.

What is the Shazam Privilege Status Network and how does it work?

A: Privileged Status is a program developed by the SHAZAM network to help community financial institutions provide their customers with a broad base of surcharge-free ATM locations. Privileged Status Benefits Customers of participating Privileged Status financial institutions can use the ATMs of other participating Privileged Status financial institutions without paying surcharge fees. Look for the Privileged Status logo shown below. You can search for a Privileged Status ATM in a specific area using the Privileged Status ATM Locator by Clicking Here

What happens when my card expires?

The card expiration date is located on the front of your card. Mid-month of the month your card expires, you will receive a new card in a plain white envelope. You will not receive a new PIN as the PIN will not change. To activate the card you must use your PIN in a PIN based transaction. This can be done at an ATM, with a balance inquiry or a transaction, or by using your card at a store and entering your PIN.

If I am traveling, what do I need to do to ensure my debit card continues to work properly?

A: To make sure that your traveling goes smoothly, you will need to contact the Bank at  (309)343-7141 with the dates of your travel and your destination.If your card has been lost or stolen, please contact the Bank at (309)343-7141 during normal office hours. After office hours, please call Shazam at 1-800-383-8000. If your card needs to be replaced due to wear, please contact the Bank at (309)343-7141.

If I received a call from someone who wants to verify transactions on my debit card, what should I do?

Our debit card network, Shazam, monitors transactions that are deemed suspicious on your debit card and may call to verify that you authorized those transactions. Shazam will never ask you for your debit card number.
A representative from the Bank may also call on transactions deemed suspicious if Shazam is unable to contact you. If you are unsure of the validity of the call please hang up and contact the Bank at  (309)343-7141. 

   

BANK BY PHONE FAQs

What is the phone number for Bank By Phone?

A: 1-309-341-BANK (2265).

How do I change my pin for Bank By Phone?

A: Please contact the Bank at (309)343-7141.

What do I need to do if I am locked out of Bank By Phone?

A: Please contact the Bank at (309)343-7141.

What options are available through Bank By Phone?

Numerous services are available by Bank By Phone: You may access balance, deposit and withdrawal information.You may also make loan payments and transfers between accounts that you are primary owner on.

What is the difference between current balance and available balance?

Your current balance is everything that has posted through the end of the last business day. The available balance is any debits or credits coming through on this business day. This available balance could change through-out the day.

I am expecting a direct deposit to come in to my account, but it is not showing up on Bank By Phone?

A: Your direct deposit will be included in your available balance but will not show up under last 5 deposits until it is posted at the end of the business day.