(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error; so that you will have the use of the money during the time it takes us to complete our investigation.
Why do you need me to verify my contact information when the bank says they will never ask for my personal information?
In order to verify with whom we are speaking, we may ask you certain personal information.
DEBIT CARD FAQs
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